Yopa Survey Participants Report:

Poor service from the agent assigned to clients
Problems with the Internet interface
Breakdown in the promised service
Unsympathetic claims handling which is unresponsive to customer needs
Evident disorganisation at the corporate level: "Left hand does not know what right is doing"

The research reported on here casts serious doubt the ability of Yopa to deliver on its stated aims. The material gathered points to a culture that tolerates both operational and management failure whilst failing to make meaningful restitution to dissatisfied clients.

What Yopa Claims To Do

Claiming to provide "your own Yopa estate agent" at a fee "lower than high street agent commission", Yopa's agents "know their stuff" and the "personal online control centre" (an Internet interface) provides "full visibility and control" over the sales process.

Source: https://www.yopa.co.uk/#why-choose-yopa (15 June 2018)

How Clients See Yopa

This survey suggests that Yopa have serious difficulty in living up to their claims. This site includes survey and anecdotal evidence that documents a customer service gap at the heart of Yopa's operations

Yopa Survey Methodology

This survey was carried out during the Summer of 2018 using a qualitative methodology based on current academic practice. Users of Yopa's services were interviewed, their responses analysed. The outcome of the work is reported here and is contextualised using a number of theories from the broad field of business and strategic management.

Professor Dr. Paul Sudnik. Munich University of Applied Sciences